takiTerms of Use
We at taki set out these terms to define how our platform operates, what we expect from account holders, and the rights and responsibilities on both sides. When you open an account on taki, you agree to these terms. Our service is available only where local law permits, and by registering, you confirm that you are eligible to use our platform and that your access complies with applicable law in your jurisdiction.
Our terms cover account opening, deposits and withdrawals, game rules, bonus terms, dispute resolution, and our right to modify our service. We have written them to be clear and straightforward. If any part is unclear or if you have questions about how these terms apply to you, our support team is available via live chat, email, or our FAQ section
These terms are the complete agreement between you and taki. They supersede any prior agreements or understandings. If you do not agree with these terms, you should not open an account or use our platform.
Account Opening and Use on taki
To open an account on taki, you must provide accurate information — name, email, phone number, and date of birth. We require this information to verify your identity and to comply with anti-fraud and anti-money-laundering standards. You are responsible for keeping your account credentials secure. If you believe your account has been compromised, notify us immediately through your account dashboard or by contacting our support team.
We reserve the right to suspend or terminate your account if we detect fraudulent activity, if you breach these terms, or if we determine that you are not eligible to use our platform under applicable law. Before we take such action, we will attempt to contact you to discuss the matter and provide you with an opportunity to respond.
Our taki Deposit and Withdrawal Policy
We support eight payment methods for deposits and withdrawals: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet for e-wallets, and mobile banking, local payment, online payment, e-wallet for bank transfers. When you deposit, funds are credited to your taki account balance immediately (e-wallet deposits) or within standard bank processing windows (bank transfers). You can withdraw your balance at any time to the same payment method you used to deposit, subject to verification checks.
We do not charge deposit or withdrawal fees. Any fees charged by your payment provider (your e-wallet app or your bank) are outside our control. Before your first withdrawal, we conduct identity verification (Know Your Customer / KYC). We ask for a government-issued ID and a selfie to confirm your identity. This process typically completes within a few hours and is a one-time requirement.
If your withdrawal is delayed or fails, contact our support team immediately. We maintain detailed records of all withdrawal requests and can investigate the cause. In rare cases where a withdrawal cannot be completed (for example, if your payment method is no longer active), we will hold your funds in your taki account and notify you of the issue.
Account Verification and KYC Requirements
When you join taki, you may place bets or enter games without immediate verification. However, when you request your first withdrawal, we ask for identity verification. This is a standard regulatory requirement designed to prevent fraud and comply with anti-money-laundering laws. We request a clear photo of your government-issued ID (KTP, passport, or equivalent) and a selfie taken at the time of submission.
Our verification process is handled securely within your account dashboard. We do not ask for ID via email or external channels. Once submitted, our compliance team reviews your documents within hours. If your documents are unclear or do not match your account information, we will ask you to resubmit. Once approved, your account is flagged as verified and you can withdraw without further verification delays.
Your verification documents are stored securely and used only for KYC and compliance purposes. We do not share your personal documents with third parties except as required by law. For details on how we handle your data, please review our privacy policy
Game Rules, Bonuses, and Dispute Resolution on taki
Each game category on taki — football markets, live dealers, slots, esports, and number games — has specific rules. We publish these rules within each game section of our platform. By placing a bet or entering a game, you confirm that you understand and accept those rules. If you have questions about how a game works or how payouts are calculated, consult the game rules or contact our support team.
We occasionally offer deposit bonuses or promotional offers. Any bonus terms are published at the time of the offer and are subject to conditions (such as playthrough requirements or eligibility restrictions). We reserve the right to modify, suspend, or withdraw bonus offers at any time. Bonus terms form part of these overall terms and conditions and are binding when you accept a bonus.
Disputes and Resolution on taki
If you believe a bet was settled incorrectly, a game malfunctioned, or you have a complaint about our service, contact our support team. Describe the issue clearly and provide relevant details (bet reference, date, game name, and what you believe went wrong). Our team will investigate and respond within five business days. If we determine that an error occurred, we will correct it and credit your account accordingly.
If you are not satisfied with our resolution, you may escalate your complaint to our management team by emailing our contact address listed on our legal notice page. We will review escalated complaints within ten business days and provide a final response.
Limitation of Liability
We provide taki as-is. We do not warrant that our platform will be error-free, uninterrupted, or free from malicious code. We will not be liable for any indirect, incidental, special, or consequential damages arising from your use of taki, even if we have been advised of the possibility of such damages. Our total liability to you is limited to the amount you have deposited into your taki account.
We are not responsible for payment delays or failures caused by your payment provider, your bank, or network issues outside our control. We are also not responsible for losses resulting from your failure to keep your account credentials secure or from your breach of these terms.
Changes to Our Terms and Platform
We may modify these terms at any time. We will notify you of material changes by email or through a prominent notice on our platform. Your continued use of taki after we post changes means you accept the modified terms. If you do not accept the changes, you should close your account and stop using our platform.
We also reserve the right to modify, suspend, or discontinue taki or any game category, payment method, or feature at any time. If we discontinue a material service (for example, if we stop accepting a payment method that you rely on), we will give you at least thirty days' notice and will facilitate withdrawal of your balance through an alternative payment method.
Jurisdiction and Applicable Law
We provide taki only in jurisdictions where local law permits online gaming and wagering services. By opening an account, you confirm that you are accessing taki from an eligible jurisdiction and that your use complies with applicable law. You are responsible for verifying compliance with local regulations in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and any other location from which you access taki.
These terms are governed by applicable law in the jurisdictions where we operate. Any legal disputes arising from these terms or your use of taki will be handled according to the dispute resolution process outlined above. If arbitration or court proceedings become necessary, you agree to submit to the jurisdiction of courts in the location specified in our legal notice
Our service availability is restricted by jurisdiction. We do not offer taki in regions where online gaming is prohibited by law. If we determine that you are accessing taki from a prohibited jurisdiction, we may suspend or terminate your account without refund of your balance (except where local law requires otherwise).
Legal and Jurisdiction Information
Service availability
We provide taki and all associated services only in jurisdictions where applicable local law permits online gaming, wagering, and entertainment services. We do not offer our services in regions where such activities are prohibited or restricted by statute. Our terms of service include a jurisdiction disclaimer, and we rely on users to verify whether access to taki is legal in their own location before creating an account or placing any wagers or entries.
taki does not operate licensed gaming halls or brick-and-mortar venues — our platform is entirely digital and is accessed only by registered users from supported regions. We monitor regulatory developments in the markets we serve and adjust our service availability accordingly if local law changes. If you are uncertain whether our services are available in your jurisdiction, we recommend consulting our legal notice page, reviewing these terms and conditions, or contacting our support team for clarification.
By accessing taki, you confirm that you are in a jurisdiction where our services are legally available to you and that you are not prohibited by your local law from using our platform. We take this responsibility seriously and encourage users to make informed decisions about their access and participation in taki services. If you move to or discover that your current location has restrictions on online gaming, we encourage you to discontinue use.
Account eligibility
To create an account on taki, you must meet the eligibility requirements set by applicable law in your jurisdiction. In most regions this means you must be an adult of legal age to enter into binding contracts and participate in gaming or wagering activities. We do not allow account creation by minors, and we require identity verification to confirm your eligibility before you can fund an account or withdraw winnings.
Our verification process collects identity information — typically a government-issued ID, phone number, and email address — to confirm you meet local age and eligibility standards. This is a one-time process and is designed to protect both you and our platform. We store this information securely according to our data-protection standards and use it only for account verification, compliance purposes, and fraud detection.
If you are unsure whether you meet the eligibility criteria in your jurisdiction, we advise you to check your local laws or contact our support team for guidance. Account eligibility is your responsibility. If at any point we determine that your account does not meet our eligibility criteria, we may restrict or terminate your account. We will provide you with an opportunity to respond before taking such action.
Local-law responsibility
While we take steps to ensure our services are available only where local law permits, it is your responsibility to verify that your own access to and use of taki complies with the laws of your jurisdiction. We do not provide legal advice, and our availability in a particular region should not be construed as a legal determination that our services are lawful for all users in that region. Local laws are complex and may vary by state, province, or locality.
Before registering an account or placing any wagers on taki, you should review the gaming and betting laws applicable to your specific location. If you are uncertain, we recommend consulting a legal advisor in your jurisdiction. We also encourage all users to stay informed about any changes to local laws that may affect their eligibility to use our services.
If you access taki from a jurisdiction where online gaming or wagering is prohibited or restricted, you do so at your own risk. We disclaim liability for any legal consequences arising from such access. We encourage all users to engage with taki only in compliance with their local laws and to discontinue use if they move to or discover that their current location has restrictions on online gaming or entertainment services.
Data and privacy scope
We collect personal data from users for account creation, identity verification, payment processing, compliance purposes, and to administer taki services. This includes your name, date of birth, email address, phone number, address, and government-issued identification information. We also collect transaction data — deposits, withdrawals, game activity — to maintain account records, verify eligibility, detect fraud, and ensure compliance with applicable regulations.
Our complete data collection and usage practices are outlined in our privacy policyWe recommend reviewing this document to understand what information we collect, how we use it, and how long we retain it. We use industry-standard encryption and secure storage practices to protect your data against unauthorised access. However, no online system is completely secure, and we cannot guarantee absolute protection.
Identity verification is a standard requirement for anti-money-laundering and Know Your Customer compliance in most jurisdictions where we operate. When we request verification documents, we do so securely within your account dashboard. We do not share your identification data with third parties except as legally required or for payment processing by our trusted partners (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, BNI). If you have questions about how your specific data is handled or wish to access, correct, or delete your personal information, our support team can provide guidance.
Contact for legal inquiries
If you have legal questions about taki, our services, these terms, or our compliance practices, you can reach our legal and compliance team through several channels. You may submit enquiries via email through the contact form on our legal notice page, or by visiting our FAQ section to see if your question is already addressed. For urgent matters, we also offer support through your account dashboard.
Our team aims to respond to legal and compliance enquiries within five business days. If your enquiry involves a formal complaint, dispute, or regulatory matter, we will outline our complaint resolution process and provide you with the next steps. We maintain records of all legal enquiries to ensure transparency and to help us continually improve our processes and compliance infrastructure.
For users across supported jurisdictions accessing taki, we recognise the importance of account security, payment transparency, and regulatory compliance. We support deposits and withdrawals via DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, and major banks (BCA, Mandiri, BRI, BNI), with full integration into our account management and withdrawal flows. Our verification procedures comply with standard anti-fraud and anti-money-laundering guidelines. If you have concerns about a transaction, believe your account has been compromised, or have questions about our practices, contact our support team immediately through your account dashboard or our multilingual help channels.